SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of POBSE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelent quality, soft in handling, fully recommended
Fast delivery.
It's OK!
Perfecto
Ordered 5 received 4 and so the coil does not fire the fishing line does not lie flat will have to mind to bring
Quality of course leaves much to be desired!!!
All received thank you store
Great . Very affordable. Very good store.
Super nice ! Super price! Super fast delivery !
Thanks to the store for the coil EF 2000, the product of good quality, without backlash, turns gently.
40 days delivery.
It's like the description.
Good coil. Fast shipping. Beautiful work of the producer.
Ok
Good quality, as in the description. I hope to live for a long time. Thank you.
The reel I seem decent quality. Not tested. But the weight, the finishing and the materials are good
Order received, all whole, packing good. Thank you store.
отличная катушка, муж оценил, доставка очень быстрая всего за 8 дней до Москвы
Quality is very good for the price.
The coil is excellent, exceeded the expectation. Even the lubricant is available, it did not take long
пришло быстро
Coils got. Thank you. Good ones. I haven't tried it yet.
All ok!!!!
катушка понравилась
Accordingly description.
Very good reel everything is some imperfections (bumps, scratches) however, but that do not hinder the operation of the reel the sending is very fast for France
Goods received as promised until tested,
Received in time, the unit fuctions
Reel good, small landing a Arena here Brasil (a bit better)
Perfect timing with delivery and good quality item
Coil excellent
Tracked, delivery by courier with the store did not communicate
Coils are good, I take not the first time.
Delivery fast. The goods are good.
Came quickly, in appearance excellent, I will check soon took such a couple of years ago, still works, the main thing is to service and lubricate during
For this money will go
катушка супер и доставка на высоте!
I order the second time. There is no parable. Shipping fast. Packed well.