SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of POBSE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Strong reel, more I prefer to air, more well finished and very strong TB, throws more TB, heavy in the same way, has already spoiled the sound company.
Product arrived in perfect condition, all right, top the product!
Everything arrived perfect! Now is to test it to see if everything is OK!
Am not evaluate products, but the mt200 deserves. Have a ares of johncoo TBM but this is better, pickup fast, reel well adjusted, without gaps, top. For fishing cevadeira will very well, tested and approved, throws super well
Product great again satisfied
Fast delivery and reel good quality, excellent pro and good money ....
Arrived early, great quality, worth.
Recommend to everyone, very good reel.
A little big in hand but quality material
This is the second Q I buy, arrived in 17 days in Ceres Goiás, trailer top… Without details .. Very efficient and still sends toast. Can buy it is an excellent product
Material Good quality now we will test the
Arrived in. perfect condition gave it 4 stars because yet used but so use mand Mayan stars
Very good reel. Delivered on time. Great quality product. Recommend the store.
Arrived quickly within anticipating until a day. arrived well packed. And with a toast bait. Within the product conformity. No detail. Perfect. Now use to have a better evaluation
Arrived early and in perfect condition, untested, however, seems to be working perfectly…
Top product, received 5 days before the deadline, perfect quality and yet come artificial bait. Super recommend, it resembles the carretilga FW.
Arrived early, well packed and with a bait artificial toast, only testing the fishing.
Product arrived ahead of schedule. Looks good. Seller sent two lures softs toast.
Looks and feels good quality. Highly recommend the store.
Product arrived fast and in predeita condition very satisfied. Now just test
Arrived as description. Not only tested.
Loved, looks good. Still will test. Arrived ahead of time
Seems to correspond to what I was looking for, to test in fishing action
Very good, already used others and perfectly meet
Perfect, recommend very, can buy without fear, very beautiful, and arrived early, congratulations to stores and the brand johncoo
Very good reel… Super fast Recommend
Arrived early very fast can buy without fear
Have not to say, can buy that pleasure is ensuring
Reel appears to be of good quality. Come with a small damage in painting
très bon moulinet, pas de perruque, fluide.. rien à dire
Arrived fast
Great reel but sinned in price. Expected more.
top demais chegou com 20 dias corrido.. carretilha top daqui uns dias vou comprar outra..
Product formidable as always, even sent a lure soft toast, thank you!!!
Still not tested more looks good Very beautiful like
Top product, arrived well ahead of time.
Delivered before the deadline.
Parcel received really quickly a week later, super happy it looks sturdy, the mill makes noise when we Mill, to try on big lure and fish of good size.
Impressive price quality, you'll have to try it.
Product OK. Arrived fast. Excellent quality!
Very good!!!! Arrived well ahead of schedule
Arrived with 13 days
Very fast delivery! 14 days!!! So fast the delivery! 14 days !!!
The reel looks perfect! Very fast delivered! (for 3 weeks) The store answered all my questions and was very kind ! Highly recommended !
All OK
Conform to the fluid description to the use I recommend it
Show, I am very happy with the reel, very fast, only 22 days, store note 10! Thanks for toast, and sales success.
Apparently seems a great reel. Delivery occurred in only 17 days sensational.
Perfeito. Chegou rápido e o Produto é de primeira qualidade, conforme o anunciado. Muito satisfeito.
good store
Arrived ahead of time. Came well Packed according to the descriptions. Indicate the purchase for sure.
Arrived early! Ready to Use
Dream held top this reel show Ball came TD in order apparently without problems BM packed MTO thanks for gift and the lubricant and TD more Sr johncoo. So fishing to see if can handle the stride.
Excellent Product, arrived very fast!
Reel Top, only testing now!
Great product, very reliable durability and strength and account very well done. When the reel line, is deep causing fits quite Line, abasteci my with 120m 0.40 and still left room for at least another 20m!
Thanks for the gift coil class to the store respect and successful sales!!!
Very nice product very well packaged very satisfied with my order!
muito rápido e de boa qualidade.
Top More took a little To arrive
Very good, arrived in Black Creek-SP in 30 days
Arrived as promised!!!!
Reel show ball, throws too