SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of POBSE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good! Everything works!
Seventh store
5 days earlier made me happy goods ideally
Still not auditioned to make a good evaluation. Apparently the product is show ball
Excellent Product, recommend
Delivery received before the appointed date. The product corresponds to the description thank you very much. Seller recommend. I ordered it as a gift.
The coil came quickly, thanks to the store. On quality I can not say anything, because it's my first. Took for acquaintance and try to catch on the ring from the boat. Lubrication on the axis of the bobbin is present, inside did not climb. And of course, there is no friction on it, I'll try to do whatever it takes. In appearance, the coil liked, everything works.
Bomb and not a coil!!!! Definitely recommend
Excellent shipping very fast arrived everything OK will have to prove it but everything perfect as agreed
Aparentementen and very good good finish
Everything came in integrity
Good morning, ohaino.
Great material. Met my expectations, so already bought another., loved
Is exactly as described!!
Very well received fast and compliant
11 days to Len. area. quality is super.
Ótimo produto
All right
Arrived very fast Only with some scratches, otherwise a good product
Reel spectacular show ball. Waiting time improve to go test. Like, recommend to everyone
Product arrived just right reel came grabbing a little more all came as the ad
Great quality store congratulations
Arrived very fast and well packed. Now just fish.
As description-blisteringly fast delivery
Very good coil made perfectly recommend
A little did not understand what a left coil, and what a right one! As a result, I ordered the wrong hand! It's my fault!
Corresponds to the purchased
All the rules have come! I just saw it in the photo, I got a wife, I still did not hold it in my hands, if that's not what I'll say then!
Shipping fast product well and so thank you good
The order came all in good condition, it was also well packed. The parcel arrived three days earlier than the specified date on time about 2 weeks. I recommend the producer in good faith!
Corresponds to the description, everything is whole. I'm happy with the purchase, I'll test.
All good folded of me 5 Star
I thought it was bigger than it is, but it's still good, it looks very good, ahira waiting for the cane to prove it.
Corresponds to the description. Good packing. Fast shipping. I haven't checked the case yet. I did not communicate with prdavets
Thank you! It came 2 days earlier. Quality is normal.
The goods came before the specified period, not damaged. In appearance, the quality is not bad, in fact it will show.
Good coil, easy to adjust, fits smoothly, does not beard. Compared to GLS, like Earth and Sky. For its price is super, I recommend.
Well, Che to say-Loch this is fate. FROM CHINA-1400 on the market of practical je-700r. maybe of course I'm wrong, let's see
Weeks only arrived in the good use'll prospering window the ancient box or contact us.
Заказала две, одну с леской другую нет. Катушки одинаковые не плохие, опробуем отзыв добавим. Продавцу спасибо, очень быстро пришли, за двенадцать дней до Мурманска.
very good.
Excellent loved arrived very fast recommend
Price contrast Okey Think more fast shipping Okey
Arrived in perfect condition recommend the store and soon compared other Thank you
Everything is very cool and fast
This great very solid and in stuché
Shipping fast. How time will show itself. So far, everything is fine.
Ótimo no custo benefício.
good!
There's good as
Sounds good. Thanks to the store.
Got it, everything is super, but still not on fishing. Coil excellent quality, the rest can only be learned on fishing
0.8 daily use singer with a full-chew the tongue,
Very fast delivery, good quality, recommend.
가성비 끝판왕 무조건 사세요
Very fast and high quality.
'
Chan goodie
Good product, good cost-effective Arrived fast, 20 days
Ótimo produto.
Like the product arrived very early, thanks for the service, like the line that accompanies the equipment
Very fast delivery to Peter
Thank you arrived on option all well packaged all right. But now just testing. I recommend the store
All exactly as I ordered came to Kazan in 11 days
Packed well. Seller recommend.
Very OBG good product.
... Without box and instruction.