SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of POBSE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect!
Good reel shipped quickly and well protected in its original packaging PENN
All right. He arrived a week earlier than expected. These reels are amazing machines. And the store never fails. It's already the second I buy from the same seller
There are small Lufts. The rest looks good. Practice will show.
Arrived on schedule, well packed very good condition and working, recommend purchasing at all!
De puta madre
Yet while having to take or it would be better to feed being. Product surface with oil, or waterproof show came to product this light comes by.
Perfect, arrived to the UK in 10 days
Sends fast, very good reel, having the same reel bought in france and those. Are origins and identical. I recommend
Made in China
Hi brothers and sisters!! The product corresponds to the description. Delivery is exactly on schedule. Original 100%. American quality, so the coil came absolutely whole. The original box from the inside is broken by the coil itself, as it is completely metal. When ordering, require additional packaging of the coil itself in the navel. All success :)
Good quality,very fast delivery.Thank.
Very good
Recommended very good quality
شكراً رائع جداً
I ordered the second time, everything is fine! delivery to the Vladimir region took two weeks.
Arrived in 5 days delivered
All perfect
Very happy, spool of expected quality and above all original. Seller very attentive to my questions and especially very kind. I'll buy more items again
Excellent reel is the third q i buy
Amazing, original reel for 40 € less than in stores. If it's not 100% I haven't found anything different. Even the weight matches. Happy for the purchase.
I have not used it yet, but the quality is excellent
Super fast delivery from Spain to France perfect I recommend this shop
The coil is just a bomb, now all my catfish))) the store is the best, on all Ali-Express. Quality 100% without backlash, well lubricated. Many thanks to the seller for checking everything, packed well and quickly sent. I take all the coils in this store, there were no problems. 1000000000000 +++ stars to seller!!!!! I recommend everyone to order here!
Good reel
Delivery has been pretty fast I arrive sooner than expected. The article fits the description although the color in photography is more golden than in reality. Two small strokes in the box unimportant The reel is pretty good I am very satisfied with the store I recommend 100%
Superb original reel. It's not a counterfeit... Everything is ok.
Highly recommended excellent supplier thanks
Shipping fast and nicer
Good reel, coming prefect
The package came right. And super fast. I ordered it on Wednesday and arrived on Friday. Congratulations on the service.
I haven't tried fishing yet but it looks really good. The pica closes a little badly with the crank, I don't know if it will take a little use for it to close better.
Ordered on 8/03, received on 13/03 in France. Perfect fast delivery via Spain. Beautiful robust reel apparently, just 400 gr for the 3500, but if it lasts, it is parfaot. Happy with this purchase!
Equipment is received in good condition
It came as description. Thanks for store
Always was a tractor reel… Top very good.
Arrived in 6 days
Super fast. The store is excellent. And the spool I'm very happy. I recommend it
I'm very satisfied
Perfect original and store always attentive to any doubt and respond fast more ASIN sellers need
Arrived in 3 days, all in order and is original, 100000%, will return to buy.
Delivered very quickly, the reel looks very good, it's missing to prove it, but it sure worked perfect
merci
Excellent lack only test with the Raw
Top!!!
Shipping the fastest to arrive and the perfect reel.
Thank you arrived in the case of a representative recommend the store
Coming on outstanding time and good condition thank you I recommend this shop
Super store recommends very fast 3e reel that I buy at home very good
It was exactly what I ordered. First time I order with this supplier, very happy with the product and very fast delivery. Will be ordering more items soon. HIGHLY RECOMMEND!!
Excellent quality and delivered on a good time frame, I recommend this store
100% recomendable
The package arrived very fast
PENN excellent and strong I will try the machine and give you the results
Awsome product,delivered to South Africa in 11 days. Great experience,will be ordering more!
This is the second I buy great as usual very good store good job
Fast shipping and good. Reliable store
High quality reel for a very good price, arrived within the specified time frame.. Good store
Very good.
Good.
A very top
ok.
The coil came relatively fast. Everything is in perfect condition. In the kit there are adjustment washers. Seller recommend.
Very good purchase I recommend