SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of POBSE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine!!!!
The coil is good, the quality is normal. The store put a gift to the fishing line 100 m.
Good reel for your money. As a gift, the store sent 100 m of weaving. I recommend the goods and the seller. Deserved 5 stars
Very good coil
Fast shipping
Coil class. To the store respect, thanks for the gift, just to the place.
Thank you!
All is well, the order arrived before the estimated delivery date! Thanks to the store for a small gift. The case is not checked, but the winding is kind of good. Comfortable handle. Its money costs
Weight as in description
Good stuff. Fast delivery as described
The parcel came quickly. Packing is crumpled, but it's good that the coil is whole.
All ok, thanks !
Very good article thank you very much
All looks OK. I am very zadowolny. Recommend reel and salesman.
All bestens.
In principle, Kashka norms. (price-quality). There is a small minus-the winding is not very. Let's see how it shows itself in the case...
In appearance-the frontal coil of the entry level. Delivered quickly. Thank you store.
Does his job but looks a fragile for the duration in time (ball bearings) Cordially
Всё супер.Рекомендую.
I ordered 4 PCs, sent immediately, but lay down for a long time in delivery in China, went for more than a month, packed in boxes, on top of the pupypypypy that the feeling as if they were finished to the address, but the coils are in good order, made qualitatively, the rotation is light, did not climb in the Nutra
The coil came in two weeks. The move is good, all the functions are norms.
perfect quality
отличный товар и продавец рекомендую
Box crumpled coil is OK
very good reel
Looks perfect!!!
The coil for its money is excellent. The store is good. Advise
<2en> Első látszatra jónak tűnik. Csendes futása van könnyű kezelni. Idővel kiderül mit tud.
I am very satisfied and fast delivery
Top !!!
Good one
All is well, but the packaging was weak. The box was pretty bad. And in general, I'm happy.
Delivery two months. The coil is excellent, without backlash. Made qualitatively. Thank you.
The quality of the coil is good, delivery as always broke the whole box, came quickly.
Thanks! ++++++
Normal coil Thank you store
It's okay.
Packing is crumpled, but the coil is whole
I liked it very much
Packing all the crumpled torn but the coil is whole for its money I think well soon I will try on the water